FAQ & Site Info

Terms of Service

- You can request a cancellation only within 12 hours of purchase.
- Insurance: All items are shipped with postal insurance (mandatory) with total amount based on customs declaration, so please... Don't ask me for discount on shipments or other illegal things.
- Taxes and customs fees: International Buyers are fully responsible for any customs and import taxes that may apply, so please check with your country's customs office to determine what these additional costs will be prior to buying.
- Shipments: Seller ships within 10 business days after receiving cleared payment.
- COVID SPECIAL WARNING: DUE TO THE COVID CRISIS, SHIPMENTS AND DELIVERIES MAY BE DELAYED.
- Types of shipments (when you check out):
- Free Shipping: tracking number, long delivery time.
- Express (Payable Shipping): tracking number, express delivery.
- Information regarding transit restrictions to the country of delivery, please read:
- https://service.post.ch/vgkklp/info/informationen/Verkehrseinschraenkungen?lang=en
- https://faq.usps.com/s/article/Where-is-my-package
- Tracking : you can track it on: https://www.17track.net/en
Please understand that, given the current crisis situation, I'm sorry but I cannot provide more specific information in the event of a postal delay.